So I reformatted my harddrive and in preparation for doing that I sent an email to Adobe explaining what I would be doing and requesting a redownload of some software that I had purchased from them. That was a week ago. I filed this in their cases section, but now when I check the “My Cases” section of my account, it is not even listed.

So then. …

1. I call customer support on the 24th of October at 550pm. I speak with “Jack” and I ask for a redownload. After verifying my order number he tells me that the link will be emailed to me within 24 hours.

I wait 24 hours and still no email from Adobe. I even check my spam folder. So… I wait till the morning of the 26th and I call back.

2. I speak to Vincent and he says that the email will come in an hour.

I wait two hours and still no email.

I am PISSED.

3. I called back two hours later and talked to “mumble mumble i - cant - understand the name”. He says that my order was actually a “Try and Buy” to which I tell him that he is incorrect and my order is actually a “Adobe Photoshop CS2 Upgrade for Windows.” He then puts me on hold to research the issue… then he guides me to the receipt page and has me click on the link in my receipt, to which I tell him that that link does not include a software link, but links to training videos. The representative puts me on hold again. He then tells me that the link will be delivered in 15 minutes. End of call number three.

After waiting about 10 minutes, the email was in my inbox. Was that so hard? I’m still annoyed.

I click on the link and I get a 404 error…I even try filling in the FTP link to browser and manually putting in the information. I get a 530 error.

4. I call back and I get transferred to technical support after explaining that the link doesnt work… I got transferred to Ronnie…. who transferred me to “Main Tech Support”. I wait on hold for about … 25 minutes and I get transferred to the download manager… who offered to send a CD that would take 7 business days. I told him that that was unacceptable as that would be too long to receive a product.. I then get transferred to customer support and I retell my story. The customer support agent transfers me to her supervisor who resolved the issue by fixing an error in the URL that was sent to me. Total call length 1 hour and 12 minutes. 6 transfers.

So first off, I spent some time digesting this sermon. It was pretty good.

Then I send out emails like this one: 1up

Yup. That’s right.

So, recently alot has happened in my life (and at my church) to teach me about discipleship and what it is… also what it isnt. I submit for your consideration this picture:

These are the local “evangelicals” protesting in front of the Planned Parenthood building in my neighborhood.

Let me say a few things first before I go off on my rant:

• I strongly believe that all forms of abortion are wrong
• I strongly believe that prayer DOES change things

I have to ask though.

These people advocate adoption, how many of them actually adopt these babies? How many have relationships with the moms? How many of them actively seek to disciple those considering an abortion?

I think that praying and demonstrating is a great thing… but thats like talk radio. It only goes so far and at some point there needs to be a point where the actual action starts.

I’m done. I could go on for a while on this.